If you are not entirely satisfied with your purchase, we’re here to help. Please follow the instructions below to return the package by requesting a return merchandise authorization (RMA).

• Please request via email an RMA number.
• Provide the reason for the return in the email.
• The RMA number is the return authorization.
• Write the RMA number on the outside of the package, not on the gift box.
• Affixed a note to the package to let us know what was the issue with the item.
• Make sure to include in this note your address and phone number.

Our return policy is stringent, however, it is important that our customers understand that our products are for personal use. That is the reason why we need to implement a sound return policy. Please read carefully the policies below to confirm if the return process can be initiated.

• The refund is subject to the items condition.
• The return department requires the RMA authorization number.
• Make sure that everything that was received in the package is returned.
• Items returned incomplete or with missing parts are subject to additional fees.
• Items must be returned within one week of receiving the RMA notification.
• We will immediately notify you of the status of your refund after inspecting the item.
• We will initiate a refund using the original method of payment.
• The time frame to receive the refund depends on your card issuer.
• Items can only be returned within the 30 days of purchase.
• Returns are subject to authorization on a case to case basis.
• Items must be returned in resalable conditions.

You can track your package directly from this web site by using the order tracking feature found at the top bar menu. Should you need it, we would be pleased to send you tracking information via email. Simply contact us at sales@buyobus.com and we will reply quickly.

We make every effort to ship your products the same day of purchase from our New York based warehouse.

We offer a secure payment environment for your purchases and keep your information private.

If you have any questions about BuyObus.com or any of our ObusForme products, please feel free to contact our professional customer service staff via Live Chat, Phone or Email. We will give your inquiry a timely response.

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