Q & A
Has my order shipped?
All orders are shipped out within 24 hours of being place Monday through Friday. If the order was placed after our weekend cutout time on Friday at 2 PM EST the order is shipped out on Monday morning.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the item.
What is the return policy?
Please see our “Return Policy” page for complete details regarding our return policy.
My order never arrived.
Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance (718) 701 5569.
Customer Service Schedule
Open from Monday through Friday 10 am to 5 pm EST. The customer service department is closed during all major federal holidays.
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DIDN'T FIND THE ANSWER?
If you’re not able to find what you need online, as always, feel free to email our Consumer Relations Department or call us at 1 (718) 701-5569. Helpline hours are 9:00 to 17:00 Eastern Time, Monday through Friday.