WE ARE USUALLY ASKED ABOUT

Has my order shipped?

Click on the “Order Tracking Link” located on the top navigation bar menu to provide your Order ID and Billing email to obtain immediate order status.

Has my order shipped?

Click the “My Account / Order Status” link at the top right-hand side of our site to check your orders status.

How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our “Privacy Policy” for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right-hand side of our site to edit your account information.

I forgot my password.

Click the “My Account / Order Status” link at the top right-hand side of our site. Under the login box, you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is the return policy?

Please see our “Terms & Conditions” for complete details regarding our return policy.

My order never arrived.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

How do I contact you?

Please “click here” for our company contact information.

Privacy Policy & Security

We value your privacy. Please view our “Privacy Policy” for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

DIDN'T FIND THE ANSWER?

If you’re not able to find what you need online, as always, feel free to email our Consumer Relations Department or call us at 1 (786) 431-2139. Helpline hours are 9:00 to 17:00 Eastern Time, Monday through Friday.

Send Question